Frequently Asked Questions   

  1. Who is Craft Giraffe?
  2. Can I visit Craft Giraffe?
  3. What is Craft Giraffe's order processing times?
  4. How long will shipping take?
  5. What payment options does Craft Giraffe offer?
  6. Can I track my order with Craft Giraffe?
  7. Where does Craft Giraffe ship to?
  8. What are Craft Giraffe's shipping costs?
  9. Can I collect my order  from Craft Giraffe?
  10. What happens if I order something Craft Giraffe cannot supply?
  11. How do pre-orders work?
  12. I've seen an item but it isn't listed on your website, can you get it?
  13. Does Craft Giraffe have a loyalty program?
  14. Can I purchase a Gift Voucher from Craft Giraffe?
  15. How do I use my Craft Giraffe Gift Voucher?
  16. Does Craft Giraffe have a returns policy?
  17. Does Craft Giraffe have a privacy policy?
  18. What are the terms of use for www.craftgiraffe.com.au
  19. What are the recommended order placement dates for Christmas 2019 delivery?

 

Who is Craft Giraffe?

Welcome to Craft Giraffe, where we have been creating since 1997.  We are one of Australia's largest craft webstores - a crafting wonderland, with thousands of craft products available.  

At Craft Giraffe, we offer the perfect mix of scrapbooking and craft products to display and present your photos creatively.  We offer everything that you might need to begin preserving your memories plus we have grown to incorporate a large range of mixed media and art products as well.  We are a now a one-stop shop for your paper crafting needs.

We pride ourselves on our extensive range of products including popular brands such as Sizzix, Copic, Couture Creations, Ultimate Crafts, Elizabeth Craft Designs, Prima, Ranger, Tim Holtz, We R Memory Keepers, Tattered Lace and more.  We are constantly scouting new and exciting products from all over the world.  

 

Can I visit Craft Giraffe?

Craft Giraffe is an online only store, our warehouse isn't open to the public sorry.

 

What is Craft Giraffe's order processing time?

We always aim to despatch all parcels quickly and efficiently.  Orders received and paid by 12pm on business days will be despatched same day.  Orders outside these times will be despatched next business day wherever possible. Please note this does exclude periods while we are away (have to have a holiday sometime) but we will always let you know when this is the case by updating the shipping option descriptions at checkout.

 

How long will shipping take?

Domestic orders are despatched with Australia Post eParcel with Metro orders expected between 2-6 business days and country orders between 5-14 business days depending on final location. If a correct email address is provided at the time of order, a shipping notification will be sent so you can track your order.  International orders are despatched with Australia Post International Pack and Track with a minimum delivery time of 6 business days.  A guide to International Delivery times can be viewed at https://auspost.com.au/sending/send-overseas/international-post-guide#/ 

If your order has not arrived within the above time frames, please contact us urgently.

What payment options does Craft Giraffe offer?

We currently accept payment online with Visa, Mastercard, American Express, PayPal, Direct Deposit (Australian bank accounts only) and Afterpay.  Your details are handled securely.  We can also take orders and payment by phone during our office hours (excluding Afterpay).  You can find our more about Afterpay here

 

Can I track my order with Craft Giraffe?

Yes!  Just log in to your account.  From there you can check the status of your order.  You will receive email confirmation when your order is placed, and a follow up email when your parcel has been despatched.  This second email will contain a link for you to track your parcel with Australia Post eParcel.  All parcels are sent with Australia Post eParcel.

Where does Craft Giraffe ship to?

We currently ship Australia wide and internationally to New Zealand via our website.  If you are interested in have our products sent elsewhere internationally, please get in contact with us at sales@craftgiraffe.com.au and we will quote best available freight rates. 

 

What are Craft Giraffe's shipping costs?

Australia - We deliver freight free standard shipping Australia wide for all orders over $75 (after any discounts have been applied).  Orders under this are subject to a shipping charge of $5.99 for postcodes in Brisbane Metro Zone and between $5.99-$9.99 for rest of Australia.  Postcodes in the Brisbane Metro zone include 4000-4018, 4029-4068, 4072-4123, 4127-4129, 4131-4132, 4151-4164, 4169-4182, 4205-4206, 9000-9725.  We also offer an Express Post service with rates dependent on delivery location.  Australian orders are shipped using Australia Post eParcel and can be tracked from Craft Giraffe to your selected delivery address.  Australia Post have recently changed their delivery procedures and now do not require a signature on delivery.  If the delivery courier deems there is a suitable place to leave your parcel they will do so and photograph it's location.  If you would like parcels to be left in a specific location, please note this in your order details, however we cannot take reponsibility for items authorised to be left without signature.  If you would prefer to collect your parcel from your local Post Office please note 'Do Not Safe Drop' in your order notes. 

New Zealand - We deliver anywhere to New Zealand with rates starting at $12.99 (most dies, stamps and small items) up to $19.99 (up to 2kg).  Orders over this weight will be subject to any further freight costs and we will quote best available rates once your order is ready to go.  New Zealand orders are sent via Australia Post Air with delivery times between 3 and 10 days.  Please note not all items on our website are able to be shipped internationally, and prices quoted do not include any applicable duties that may be payable for imports into your country.

Other International -  Our rest of world rates start at $14.99 dependent on parcel size and final location and are sent with Australia Post Air with delivery times between 3-14 days.  Our website will quote on shipping rates however if you country isn't listed please get in contact with us at sales@craftgiraffe.com.au and we will be happy to quote.

Shipping costs are calculated after any discounts have been applied  

Can I collect my order from Craft Giraffe?

As we are an online only business, all orders are despatched and we cannot accept any 'click and collect' orders.

 

What happens if I order something that Craft Giraffe cannot supply?

Our website offers live stock control so what you see is what we have available.  In the very unlikely event of a stock discrepency a refund will be processed to the value of the unavailable stock.  Refunds will be issued using the original form of payment.

 

How do pre-orders work?

For your convenience we offer the ability to pre-order certain items ahead of future release.  Payment is required to secure you place in queue.  Please note we will hold orders until complete, if you wish the in stock items to be sent immediately please place separate orders.

I've seen an item but it isn't listed on your website, can you get it?

This varies depending on our suppliers list.  If you have seen an item and can't see it listed on our website, send us an email and we will do our best to source it along with a price and estimated arrival date for you.  These items are regarded as special order items and payment must be made in full before we place our order with the supplier.  We cannot offer a refund or credit due to change of mind on special order items, these sales are final.

Does Craft Giraffe have a loyalty program?

We do!  Our Creative Rewards Programs rewards you for your purchases at www.craftgiraffe.com.au.  One point is earned for every dollar spent, points are then automatically converted into vouchers in $5 increments.  Creative Rewards Vouchers are valid for 90 days from date of issue.  For more on our rewards scheme click here

 

Can I purchase a Gift Voucher from Craft Giraffe?

Of course you can, we offer Gift Vouchers in $20, $50 and $100 denominations.  Gift Vouchers will be emailed at a time and date of your choosing to the recipient along with redemption instructions. Gift Vouchers are valid for 12 months from date of issue.  

 

How do I use my Craft Giraffe Gift Voucher?

You can redeem your Gift Voucher at the checkout on our web shop.  Any credit not used in a shopping session will remain as credit on the account.  Vouchers and remaining credit are valid for 12 months from the orignal purchase date.

 

Does Craft Giraffe have a returns policy?

We gladly work in accordance with all Australian Consumer Laws to ensure your rights are upheld.  If the product you have purchased is faulty, damaged, incorrectly labelled or is significantly different from what was originally shown or described to you, it is our aim and desire to work cooperatively with you to achieve a prompt and suitable solution for all parties.  Please contact us on (07) 3342 1779 or sales@craftgiraffe.com.au to discuss options and make suitable arrangements.

Please choose carefully as we cannot offer refund or exchange if you order incorrect item(s), quantity(s) or simply change your mind.  For more on our returns policy click here

 

Does Craft Giraffe have a privacy policy?

Click here to see our privacy policy.

 

What are the terms of use for www.craftgiraffe.com.au?

Our website terms of use can be viewed here

 

What are the recommended order placement dates for Christmas 2019 delivery?

Our final postage day for 2019 is Friday 20 December, however please use the below as a guide for cutoffs for pre Christmas delivery.  Our shipping takes place from the Brisbane metro zone and the dates below are the recommended dates and times that we suggest you have your order placed and paid to us by.  Please bear in mind this is based on guidelines from Australia Post and can be affected by external sources.   

Standard Shipping

Thursday, 28 November 2019      Tasmania Remote                            7255-7257

Tuesday, 3 December 2019          NT Other                                          822, 835-862, 872-886

Sunday, 8 December 2019           Cairns Region Distant                       4874-4876, 4892

Tuesday, 10 December 2019        Alice Springs                                    870-871
                                                      WA Kimberley                                   6725-6743, 6765-6770

Wednesday, 11 December 2019   WA Pilbara                                        6537, 6638-6722, 6751-6762

Thursday 12 December 2019         WA Central/Murchison/Goldfields    6401-6536, 6556-6635
                                                        WA Great Southern Region             6302-6398 

                                                        WA South Roads                             6215-6229, 6236-6290
                                                        WA Bunbury                                     6230-6233

          

Sunday, 15 December 2019            Tasmania                                        7000-7254, 7258-7470, 7800-7923
                                                         Adelaide Inner Metro                      5000-5118, 5121-5134, 5138-5169, 5800-5960
                                                         Adelaide Outer Metro                     5120, 5136-5137, 5170-5174
                                                         Ballarat Region (Selected Areas)   3377, 3380, 3400, 3402, 3465
                                                         Ballarat Region Other                     3317-3319, 3342-3345, 3351-3352, 3357-3375, 3378-3379, 3381-3396, 3401, 3407-3424, 3464, 3467-3487
                                                         Bendigo Region (Selected Areas)  3444, 3450, 3500-3502, 3564, 3579, 3585
                                                         Bendigo Region Other                    2648, 2715, 2717, 2731-2739, 3446-3448, 3451-3463, 3488-3498, 3505-3549, 3551, 3557-3563, 3565-3576,                                                                                                                               3580-3584, 3586-3599
                                                         Cairns Region Far                           4871, 4890-4891, 4895
                                                         Geelong Region (Selected Areas)  3228, 3250, 3280, 3300, 3305
                                                         Geelong Region Other                    3221-3227, 3230-3249, 3251-3279, 3281-3294, 3301-3304, 3309-3315, 3321-3334
                                                         Gippsland Region (Selected Areas)3818-3820, 3850, 3853, 3875, 3909, 3922, 3953, 3995
                                                         Gippsland Region Other                  3812-3816, 3821-3824, 3831-3835, 3847, 3851-3852, 3854-3874, 3878-3904, 3921, 3923-3925, 3945-3951,                                                                                                                      3954-3971, 3979, 3984-3992, 3996
                                                         Goulburn                                          2580
                                                         SA Near Country                             5201-5261, 5264-5266, 5301-5310, 5350-5356, 5360-5413, 5451-5472, 5501-5522, 5550-5583
                                                         Seymour Region (Selected Areas)  3619-3620, 3629-3632, 3643-3644, 3660-3661, 3671-3672, 3676-3677, 3689-3690, 3722, 3724, 3730
                                                         Seymour Region Other                    3607-3618, 3621-3624, 3633-3641, 3646-3659, 3662-3670, 3673, 3675, 3678-3688, 3691-3720, 3723, 3725-                                                                                                                      3728, 3732-3749
                                                         Darwin City & Subs                          800-821, 828-834, 906-909
                                                         Perth Metro                                      6000-6214, 6800-6997
                                                         SA Far Country                                5262-5263, 5267-5280, 5291, 5311-5346, 5357, 5414-5440, 5473-5495, 5523, 5540, 5600-5734
                                                         Mount Gambier                                5290

Tuesday 17 December 2019            Country Areas Attached to Metro NSW  2555-2574, 2740-2786
                                                          Hunter Region (Newcastle) Primary 2280-2310
                                                          Mackay Region                                4737-4803, 9943-9944
                                                          Northern Rivers Region (Casino)     2460-2483
                                                          Rockhampton City & Near Region   4677-4723
                                                          South Coast (Wollongong) Primary  2500-2536, 2538-2541
                                                          Sunshine Coast Region Other          4581, 4620-4676
                                                          Sydney Metro                                   1001-1891, 1900-1902, 2000-2234
                                                          Toowoomba Region Far                   4371-4372, 4382-4390, 4406-4498, 4611-4613
                                                          Townsville City & Near Region         4804-4820, 4849-4850, 9965-9967
                                                          Ballarat Region City/Subs                 3350, 3353-3356
                                                          Bendigo Region City/Subs                3550, 3552-3556
                                                          Broken Hill                                         2879-2880 
                                                          Cairns City & Near Region                4852-4870, 4872-4873, 4877-4888, 9980
                                                          Canberra Metro                                 200-221, 2600-2620, 2900-2914
                                                          Canberra Region Other                     2581-2588, 2594, 2621-2633
                                                          Central Coast Region (Gosford)        2250-2265
                                                          Central West (Bathurst) Primary        2790, 2794-2795, 2800, 2850 
                                                          Country Areas Attached to Metro VIC 3335-3341, 3429-3431, 3427-3442, 3750-3810, 3910-3920, 3926-3944, 3975-3978, 3980-3981
                                                          Geelong Region City/Subs                 3211-3220
                                                          Gippsland Region Subs & District      3825, 3840-3844
                                                          Hunter Region (Newcastle) Other      2267, 2278, 2311-2338, 2415-2430
                                                          Melbourne Metro                                3000-3207, 8000-8873
                                                          Mid North Coast Region (Kempsey)   2431-2456
                                                          Murray Region (Albury)                       2640-2647, 2658-2660, 2708-2714, 2716
                                                          New England Region (Tamworth)       2339-2411
                                                          Riverina Region (Wagga Wagga)        2590, 2649-2656, 2661-2707, 2720-2730
                                                          Rockhampton Region Far                    4724-4736
                                                          South Coast (Wollongong) Other         2537, 2445-2451, 2545-2551
                                                          Southern Highlands Region                 2575-2579
                                                          Townsville Region Far & Mt Isa            4821-4830
                                                          Western Plains Region (Dubbo)           2821-2844, 2878
                                                          Central West (Bathurst) Other              2787, 2791-2793, 2797-2799, 2803-2820, 2845-2849, 2852-2877

Thursday, 19 December 2019           Brisbane Inner Metro                           4000-4209, 9000-9019
                                                           Brisbane Outer Metro                          4280-4347, 4500-4517, 4520-4521, 9020-9582
                                                           Gold Coast Region                              2484-2490, 4210-4275, 9702-9742
                                                           Sunshine Coast Region Primary         4518-4519, 4550-4580, 4600-4601
                                                           Toowoomba City & Near Region         4350-4370, 4373-4381, 4400-4405, 4605-4610, 4614-4615

Express Post Service

Thursday, 19 December 2019            All postcodes covered by the Australia Post Express Network (https://auspost.com.au/sending/send-within-australia/delivery-speeds-and-coverage)