Privacy Policy

This privacy policy sets our how we use and protect any information that you give us when you use this website.  

We are committed to ensuring that your privacy is protected.  Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement.

There are many aspects of the site which can be viewed without providing personal information, however for purchasing online, Craft Giraffe requires you to submit personally identifiable information.  This may include but is not limited to a unique username/email address and password.  You may need to provide sensitive information in the recovery of your lost password.  We only collect such information by lawful and fair means and in an unobtrusive way.

Registering an account is optional and is only necessary when making an online purchase.  You can close you account at any time.  To close an account contact our support team (support@craftgiraffe.com.au) which will ensure that all personal details are deleted upon request.

We may change this policy from time to time by updating this page.  You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

For each visitor to reach the site, we collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the site, page access times and referring website address.  This collected information is only used internally for the purpose of gauging visitor traffic , trends and delivering personalised content to you while you are on this site.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping
  • We may use the information to improve our products and services
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

Security

We are committed to ensuring that you information is secure.  In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and mangerial procedures to safeguard and secure the information we collect online.  Our payments pages are hosted on the St George Banking Corporation's system and/or PayPal Australia Pty Ltd.  These pages are encrypted and secured by the respective page owners.  We advise that you check your browser's verification of security by looking for the secure padlock before entering any sensitive information.  Please refer to your browser's documentation on how to verify a secure web page.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive.  Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site.  Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to you needs, likes and dislikes by gathering and remembering information about your preferences.  

We use traffic log cookies to identify which pages are being used.  This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs.  We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not.  A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies.  Most web browswers automatically accept cookies, but you can usually modofy your browser settings to decline cookies if you prefer.  This may prevent you from taking full advantage of the website.

Links to other websites 

Our website may contain links to other websites of interest.  However, once you have used these links to leave our site, you should note that we do not have any control over any other website.  Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites.  As such, these external sites are not governed by this privacy statement.  You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do no want the information to be used by anybody for direct marketing purposes.
  • if you have previously agreed to us using you personal information for direct marketing purposes, you may change you mind at any time by writing to or emailing us, or using the unsubscribe link at the bottom of our emails.

We will not sell, distribute or lease you personal information to third parties unless we are required by law to do so.  We may use your personal information to send you promotional information relating to Craft Giraffe only.

If you believe that any information we are holding on you is incorrect or complete, please write to or email us as soon as possible at the below address.  We will promptly correct any information found to be incorrect.