The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.
Sale and discounted items/pricing
Items on sale or advertised at a discounted or reduced price are generally floor stock, and currently on hand at the time of commencing only. While we may be able to order more stock of a particular item for you, it will not generally be sold at the discounted rate but rather our normal, everyday retail price. Prices and other offers are subject to availability. Sale prices are also subject to and only available for a defined period of time and/or until on hand stock is no longer available. Sale prices may not be available or applicable if you are wanting the item placed on layby or held for collection at a later date. The condition of no laybys or rainchecks apply to sale items and discounted items.
Any backordered items that are ordered/purchased during a sale will be ameded to full price, or the order cancelled at your discretion. Quantities may be also be limited to a specified number per person or per transaction. These terms are generally applied to all sales and promotions unless otherwise specified.
Payment for online orders must be received at the time of order to hold and allocate stock. If clear payment is no received, orders will be left with stock uncommitted for a period of time, after which Craft Giraffe reserves the right to cancel the order.
Creative Points Rewards Program
This system allows you, our valued customer, to accumulate points each time you make a purchase from www.craftgiraffe.com.au. This includes all craft products.
Points accumulate at approximately 1 point per $1 spend at Craft Giraffe, inclusive of GST. They can be redeemed at www.craftgiraffe.com.au, or while placing orders over the phone (please mention this when it comes to the payment). Available points to redeem will appear as an account credit on the checkout page as a payment option. You will be able to choose how much credit to use against your purchase. You do not need to use all your available credit in one transaction, however credits will expire 90 days from date of issue.
When you are about to checkout with an order that will earn reward points, you will be able to see the potential rewards on the checkout page. There will be a section titled 'Rewards Earned' that will indicate how many points or credits you may potentially earn. You will only see this when you have logged in to your account as guest purchasers cannot earn reward points.
Points earned on an order are for use on a future order, and thus cannot be used retroactively.
All correspondence regarding the Creative Points Rewards Program will be to the email addressed registered to your online profile. It is your resppnsibility to ensure your email contact details are up to date.
This system has been introduced to offer increased value and benefit to our loyal and supportive customers. We reserve the right to alter, modify or terminate the Creative Points Rewards System at any time at our decision.
The term ‘Craft Giraffe’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is . Our ABN is 82009701482. The term ‘you’ refers to the user or viewer of our website.
We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement.
There are many aspects of the site which can be viewed without providing personal information, however for purchasing online, Craft Giraffe requires you to submit personally identifiable information. This may include but is not limited to a unique username/email address and password. You may need to provide sensitive information in the recovery of your lost password. We only collect such information by lawful and fair means and in an unobtrusive way.
Registering an account is optional and is only necessary when making an online purchase. You can close you account at any time. To close an account contact our support team (firstname.lastname@example.org) which will ensure that all personal details are deleted upon request.
We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
What we collect
We may collect the following information:
For each visitor to reach the site, we collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the site, page access times and referring website address. This collected information is only used internally for the purpose of gauging visitor traffic , trends and delivering personalised content to you while you are on this site.
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
We are committed to ensuring that you information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and mangerial procedures to safeguard and secure the information we collect online. Our payments pages are hosted on the St George Banking Corporation's system and/or PayPal Australia Pty Ltd. These pages are encrypted and secured by the respective page owners. We advise that you check your browser's verification of security by looking for the secure padlock before entering any sensitive information. Please refer to your browser's documentation on how to verify a secure web page.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to you needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browswers automatically accept cookies, but you can usually modofy your browser settings to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over any other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites. As such, these external sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
We will not sell, distribute or lease you personal information to third parties unless we are required by law to do so. We may use your personal information to send you promotional information relating to Craft Giraffe only.
If you believe that any information we are holding on you is incorrect or complete, please write to or email us as soon as possible at the below address. We will promptly correct any information found to be incorrect.